General Assessment Fee: This fee is a non-refundable service and ranges depending on the device. The fee may be charged to the customer if a device is inspected for repair and customer declines further work or does not wish to proceed with repair quote.
Insurance Assessment Fee: This fee is a non-refundable service and ranges depending on the device. The fee covers insurance assessment of the device and a written invoice\quote.
Settings and Data: Device information may have been lost due to original physical or water damage. Whilst due care is taken, data may be lost during repair due to unforeseen circumstances. It is the customers responsibility to backup all data prior to submitting the device, as we cannot guarantee all data will be retained. iTech Digital will not be held responsible for any lost data.
SIM / Memory Cards / Accessories: We endeavour to remove any sim / memory cards and accessories such as cases upon surrender of the device. However, the removal of sim, memory cards and device accessories are your responsibility. Anything left in the device is done so at the customers’ own risk. iTech Digital will not be held responsible for any lost sim, memory cards or any other accessories.
Service Warranty: iTech Digital repairs are backed with a three-month warranty on all labour and parts replaced from the date of the original invoice. iTech Digital warranty only applies directly to the repairs performed on the device. A Tax Invoice must be produced for a valid warranty claim. iTech Digital reserves the rights to reject the warranty if a tax invoice or proof of repair cannot be produced. Warranty period is not reset if any warranty repairs take place. Physical and liquid damage to repaired parts and or device voids our warranty.
Fees/Prices: Fees and prices advertised by iTech Digital are subjected to change any time without prior notice.
Original Manufacturer Warranty: iTech Digital only offers non-manufacturer warranty repairs. By submitting your device for repairs, you agree that your device is not covered by your original manufacturer’s warranty. If the device is still covered, you understand and agree to forfeit said warranty.
Delivery\Payment Policy: All payments for services and repairs are due in full prior to collection of the device or leaving site. iTech Digital reserves the right to retain the customers devices until invoice has been paid in full.
Part Orders: Special order items cannot be cancelled due to change of mind, and a deposit for item/s is required upfront. Occasionally we experience delays in receiving parts from our suppliers and we will do our best to find a suitable solution if this arises.
Locks / Codes: Should you require the removal of any locks or passwords, please note it is the customers’ responsibility to ensure the handset is not IMEI locked. If the handset is found to be IMEI locked after removal of locks or passwords is performed, the customer is still liable for payment. iPhone devices can occasionally become disabled due to damage to screen or other circumstances. iTech Digital takes no responsibility of any data loss that may occur from these circumstances.
Collections: I agree that if I do not contact iTech Digital with a decision on repairs within 30 days, my device will be recycled. I agree that if I do not collect my device within 30 days of being informed it is ready for collection, my device will be recycled. I will have no claim against iTech Digital for said equipment once disposed. This is in accordance with the Uncollected Goods Act 1995.
Unforeseen Circumstances: During repairs there is a risk of irreversible damage or component failure due to the nature of the repairs. While we take every precaution possible to avoid further damage or component failure the customer accepts repairs with the knowledge that unforeseen circumstances can happen. Proceeding with the repair the customer accepts the risk and responsibility of their data as per the ‘settings and data’ clause above and accepts that the quoted price can change to cover any further parts required to amend devices with unforeseen damage.
Returns / Refunds: The customer must notify iTech Digital of any defects and or issues with the goods or services supplied within seven (7) days of the invoice date otherwise the customer is deemed to have accepted the Goods and Services in full. If the customer notifies iTech Digital of a defect in accordance above, iTech Digital may choose to refund, replace or repair the Goods or provide any other remedy it chooses.
Ownership: I agree that I am the owner or have permission to act on behalf of the owner of the device submitted to iTech Digital and agree to the above terms and conditions.